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FREQUENTLY ASKED QUESTIONS

FAQ: FAQ

Are you an authorised retailer?

Yes, we are an authorised retailer of Orient and Orient Star watches.

Do you offer price matching?

Yes, please visit this page for more information.

Will there be a customs charge?

Shipping is from the UK. If you are based in the UK, there will be no customs charge to pay. However, if you are based outside of the UK, please check with your country's customs office to determine if there will be an additional cost. Import duties, taxes, and charges are not included in the item price or shipping cost. 

What are the payment options?

We accept all major credit cards, PayPal & Klarna. All three forms of payment are completely safe. PayPal is endorsed by eBay and trusted by millions. We do not have access to your credit card numbers or financial information and hence we do not store it anywhere either.

How long will shipping take?

All orders are shipped from the UK

UK Orders: 1-3 business days

EU Orders: 3-10 business days

USA Orders: 3-7 business days

International Orders: 5-21 business days

Will I receive original box and papers?

Yes, we include an original Orient/Orient Star box, international guarantee booklet and user manual in all orders (including Pre-Owned).

Where can I read reviews?

You can check our Trustpilot reviews here.

We have 100% positive feedback on our eBay account here.

If you'd like to leave a review, we recommend using Trustpilot.

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