Orders & Payments

• What are the payment options?

We accept all major credit and debit cards, PayPal, Klarna and Apple Pay for a secure checkout.

Shipping & Delivery

• How long will shipping take?

All orders are shipped from the UK

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UK Orders: 1-3 business days

EU Orders: 3-10 business days

USA Orders: 3-7 business days

International Orders: 5-21 business days

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• How quickly do you dispatch orders?

Orders are dispatched within 1 working day

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• Where are you based

TUS Watches is based in the United Kingdom, and all orders are dispatched from the UK.

Returns & Exchanges

• What is your return policy?

 We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may return it within 30 days provided the watch is in its original condition with all packaging included.

Warranty & Authenticity

• Are you an authorised retailer?

Yes, we are an authorised retailer of Orient and Orient Star watches. All watches sold by TUS Watches are 100% authentic and include the original manufacturer warranty, box and documentation.

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• Will I receive original box and papers?

Yes, we include an original Orient/Orient Star box, international guarantee booklet and user manual in all orders (including Pre-Owned).

General Questions​​​​

• Why buy Orient watches from TUS Watches?

• Authorised retailer​

• Free, extended warranty

• Price matching

• Fast, free shipping

• Orient Specialist

• Loyalty rewards

• Rated 4.9/5

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• Do you offer price matching?

Yes, please visit this page for more information.

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• Will I have to pay customs or import fees?

Shipping is from the UK. If you are based in the UK, there will be no customs charge to pay. However, if you are based outside of the UK, please check with your country's customs office to determine if there will be an additional cost. Import duties, taxes, and charges are not included in the item price or shipping cost. 

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• Where can I read reviews?

You can read independent customer reviews on Trustpilot here, where TUS Watches is rated 4.9/5 from hundreds of verified customers.

We have 100% positive feedback on our eBay account here.

If you'd like to leave a review, we recommend using Trustpilot.

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• Are your watches brand new?

Yes, all watches sold on TUS Watches are brand new unless stated otherwise (such as items in the Pre-Owned section). All watches come with the original box, manual and manufacturer's warranty.