FREQUENTLY ASKED QUESTIONS

FAQ: FAQ

WHAT IS YOUR RETURN POLICY?

You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging.

To be eligible for return or exchange, all watches must be sent back to us within the first 30 days following the receipt of the watch and must meet the following conditions:

Watch in original working condition with no accidental damage caused by you
No scratches on the watch case, glass, or watch strap due to usage
No resizing/altering of bracelet
Box in original condition
All plastics still on watch, including the tag

Return shipping charges are the responsibility of the customer.

We are not responsible for lost or damaged packages.

ARE YOU AN AUTHORIZED DEALER?

We aren't an authorized dealer of Orient/Orient Star watches because we want to offer you great prices. We source our watches from genuine B2B distributors around the world. We only sell brand new & authentic watches.

WHAT ARE THE PAYMENT OPTIONS?

We accept all major credit cards & through PayPal. Both forms of payment are completely safe. PayPal is endorsed by eBay and trusted by millions. We do not have access to your credit card numbers or financial information and hence we do not store it anywhere either.

HOW LONG WILL SHIPPING TAKE?

All orders are shipped from the UK

UK Orders: 1-3 business days

EU Orders: 3-10 business days

USA Orders: 3-7 business days

International Orders: 5-21 business days

UK orders will be shipped via UPS or Royal Mail.

EU orders will be shipped via Royal Mail or UPS.

USA orders will be shipped via UPS.

International orders will be shipped via UPS, Hermes, FedEx, DPD, or DHL.

We may use a different shipping method on International orders if it is more suitable.

If you'd like your order shipped via a different courier, please add a note to your order or contact us prior to placing the order.

Email: tuswatches@gmail.com

WILL I RECEIVE BOX AND PAPERS WITH MY ORDER?

We include an original Orient/Orient Star box, international guarantee booklet and user manual in all orders. The box you receive may vary depending on what is available to us and which watch is ordered.

WHERE CAN I READ REVIEWS?

We have 100% positive feedback on our eBay account which you can view here.

You can also check our Trustpilot page here.

If you'd like to leave a review, we recommend using Trustpilot or our Facebook page.